FACEINDEX SUPPORT CENTER
How can we help?
Need image takedown assistance? Read about our DMCA Removal Service, then choose DMCA Removal Service — Priority Review below.
Questions, billing concerns, or a search that didn't work as expected? Open a ticket below or email support@faceindex.org.
SEARCH SATISFACTION GUARANTEE
100% credit refund for eligible bad searches
If a search used your credits but returned unusable results or a confirmed processing error, submit a ticket. Once verified, we'll restore 100% of the credits charged for that search. If you purchased a search specifically for that result, you may instead request a money-back review for the amount attributable to that search.
A result with no matching images is not automatically a processing error; coverage and match accuracy cannot be guaranteed. Requests are reviewed individually, and refunds are not automatic. We may ask for the search date and transaction reference. Never email sensitive identity documents or private images. Approved monetary refunds are made to the original payment method where supported; crypto transactions may require an alternative resolution. This policy does not override any applicable consumer rights.
Open a support ticket
We will send your ticket details to our support system. Keep the ticket reference for follow-up.
Before you submit a support ticket
For a search-credit question, include the approximate search date, the email address on your account, and a clear explanation of what did not work. Never send passwords, payment card numbers, or other sensitive credentials. Screenshots may help us understand the problem, but please do not include unrelated personal information or sensitive images.
Search-result reviews and credit requests
Face search results are visual suggestions, not guarantees of identity or relevance. If a charged search produced unusable or incorrect results, explain the issue in your ticket and request a review under our search-credit policy. Our team evaluates requests based on the information provided and the applicable terms. A review does not guarantee a particular refund outcome.
DMCA and image-removal assistance
If your concern involves stolen photographs, copyright infringement, impersonation, or unauthorized intimate content, choose DMCA Removal Service — Priority Review in the contact form where available. Include the offending URL, what content you believe is yours, and whether you are the copyright owner or authorized representative. Not every image dispute qualifies for a DMCA notice; privacy, abuse reporting, and other removal routes may be more appropriate. Read the FaceIndex DMCA and image removal guide to understand the process.
How we respond
After submitting, watch the inbox associated with your request and check your spam folder. We may ask for additional details to verify ownership or understand the issue. Time to resolution depends on the complexity of the case and responses from the relevant platforms or hosts. If someone is threatening you or sharing intimate content without consent, preserve evidence and consider contacting the platform or an appropriate local support service immediately.
More help and self-service guides
Our learning center covers safe image searches, profile impersonation, unwanted image exposure, online reputation, and creator-content protection. Visit the FaceIndex search homepage to begin a new image search. Our email contact is support@faceindex.org.
