SEARCH • MONITOR • PROTECT • REMOVE
TERMS OF SERVICE
Please read carefully before searching, purchasing credits, or subscribing. Effective October 10, 2026. These terms are intended to be read together with our Privacy Policy and any checkout-specific disclosures.
01 Acceptance of Terms
By accessing FaceIndex.org or purchasing a service, you agree to these Terms and our Privacy Policy. If you disagree, do not use the service.
02 Service Overview
FaceIndex offers visual-search tools, optional monitoring and archive features, and assistance preparing eligible removal requests. Results are informational leads, not proof of identity or wrongdoing.
03 Personal and Authorized Use
Consumer services are for lawful personal use only. Commercial and government access requires separate authorization and agreements. You must have a lawful basis to submit and search an image.
04 Prohibited Conduct
Do not use FaceIndex for stalking, harassment, intimidation, threats, blackmail, extortion, doxxing, impersonation, fraud, discrimination, hateful activity, unauthorized surveillance, collecting private contact information, or violating another person’s rights. Do not use search results for employment, credit, housing, insurance, policing or other consequential decisions. No scraping, unauthorized automation, account sharing or circumvention of security measures.
05 Account Security
Protect your login credentials and notify support promptly about suspected unauthorized account access. You are responsible for activities carried out through your account, subject to applicable law.
06 Search Inquiry Privacy
We aim not to retain raw search inquiries beyond what is necessary to process a request, provide security, investigate abuse, and meet legal obligations. Customers may choose to save results to their private dashboards. Saved records should be encrypted in transit and at rest and protected by access controls; they are not intentionally published on public-facing servers. Please see our Privacy Policy for actual retention periods, processors, and exceptions. We do not sell customer search data.
07 Search Accuracy and Availability
No results are guaranteed. Matches may be incorrect, incomplete, outdated, or unavailable. A visual match does not establish identity. We do not guarantee continuous service, successful monitoring, or removal of third-party content.
08 Credit Types and Expiration
Monthly membership credits are valid during the paid billing period, do not roll over, and reset at renewal. Individually purchased 10-credit packs expire after 14 days; 50-credit packs expire after 45 days, unless checkout states otherwise. Goodwill or refund credits generally do not expire unless your written refund agreement and dashboard specify an expiration. Your dashboard should distinguish credit balances and expiry dates. Applicable law may override expiration terms.
09 Memberships and Billing
Memberships are month-to-month with no long-term commitment. You may request a plan change or cancel renewal at any time. Cancellation stops future renewals and access continues until the paid period ends; no prorated refund for unused membership days. Approved upgrades may be prorated for the remaining billing period, with charges disclosed before confirmation. Card plans may renew automatically with authorization; crypto renewals may require a new payment. Additional services may have separate charges.
10 Refunds and Service Errors
For incorrect searches or technical errors, we may restore or grant credits. Escalated eligible cases may receive a monetary refund after review. Monetary refunds are ordinarily returned via the original payment method; crypto refunds require verified wallet details and may be affected by network fees or applicable restrictions. With your agreement, we may provide account credits instead. Refund decisions and any credit expiration will be confirmed by email and shown in the dashboard. Statutory refund rights are not limited by these terms.
11 Suspension, Termination and Unused Credits
We may warn, restrict, suspend or terminate accounts for misuse, suspected unlawful conduct or security risks, and may report credible illegal activity to appropriate authorities where legally permitted. When we terminate an account, eligible unused purchased credits will be reviewed for reimbursement at the original effective package price, adjusted for credits already used; applicable laws and fraud-related exceptions govern. Membership credits are not cash-equivalent.
12 Copyright and Removal Requests
DMCA requests require a valid copyright basis or proper authorization. Privacy, impersonation, and other reports may require different processes. We cannot guarantee a platform will remove material. Removal-request fees are generally not prorated once work begins, subject to the applicable order terms and law. False notices may have legal consequences.
13 Customer Support
Support requests are handled primarily in order received, with urgent matters triaged as appropriate. Typical general-support responses may be 30–45 minutes and priority removal inquiries may be 15–30 minutes during staffed periods, but these are estimates, not guaranteed response times. High volume can cause delays. If several hours pass without an update, you may follow up and mark your request as priority.
14 Privacy and Data Protection
We value customer privacy. We use safeguards appropriate to the data we handle and do not sell customer search information. Information may be processed by necessary service providers or disclosed when legally required. See our separate Privacy Policy for the precise collection, storage, deletion, and disclosure practices.
15 Changes to Terms
We may revise these terms. Material changes will be communicated where required by law. Continued use after an effective update constitutes acceptance to the extent legally permitted.
16 Limitation of Liability
To the extent permitted by applicable law, FaceIndex is not responsible for third-party misuse of search results, third-party content, or indirect damages. Nothing here excludes liability that cannot lawfully be excluded.
17 Law Enforcement and Government Agencies
We may work with authorized law-enforcement and government agencies under separate commercial arrangements. Government customers may receive a dedicated agency dashboard for documentation, approvals, and audit records where implemented. We evaluate legal requests, including warrants, subpoenas, and court orders, under applicable law and may seek advice from counsel or challenge improper requests. We disclose customer information only where permitted or required by valid legal process or other lawful grounds. Chain-of-custody and documentation requirements vary by jurisdiction; we cooperate in good faith to protect individuals’ rights. No statement here guarantees that an agency dashboard, encryption feature, or particular legal workflow is currently operational.
We strive to offer a safe and beneficial environment for customers seeking to understand and protect their online image presence. Please use the service responsibly, respect others, and contact us when something goes wrong.
Questions or refund requests? support@faceindex.org · Open a support ticket